High Level wildfire


The town of High Level and surrounding areas was evacuated due to wildfire on May 20.

The AUC is bringing together utility distributors and retailers in order to discuss processes that can be implemented to ease the concerns of residential utility customers affected by this mandatory evacuation. The notes from the meeting held on Thursday, May 23, at 1 p.m. are available under Discussion.

Billing was suspended for residential customers in the mandatory evacuation zone starting on Monday, May 20, 2019. The effective period will be from the date that the mandatory evacuation order was initiated (May 20) until the date the evacuation order was lifted (June 3).




The town of High Level and surrounding areas was evacuated due to wildfire on May 20.

The AUC is bringing together utility distributors and retailers in order to discuss processes that can be implemented to ease the concerns of residential utility customers affected by this mandatory evacuation. The notes from the meeting held on Thursday, May 23, at 1 p.m. are available under Discussion.

Billing was suspended for residential customers in the mandatory evacuation zone starting on Monday, May 20, 2019. The effective period will be from the date that the mandatory evacuation order was initiated (May 20) until the date the evacuation order was lifted (June 3).



  • AltaGas Utilities message regarding the Wabasca Wildfires

    15 days ago

    Please be advised the Hamlet of Wabasca and the Big Stone Cree Nation have been evacuated due to wildfires. At this time, natural gas distribution service is uninterrupted; however, AUI is working with emergency services to determine a plan to shut off gas to the area, if required.

    AUI has suspended billing activities as of May 30, 2019. However, normally scheduled cycle billing for these areas occurred on Tuesday, May 28, prior to the evacuation notice. For Retailers with enrolled sites in our service territory, Tariff Bill Files were generated and delivered. For our Default Supply...

    Please be advised the Hamlet of Wabasca and the Big Stone Cree Nation have been evacuated due to wildfires. At this time, natural gas distribution service is uninterrupted; however, AUI is working with emergency services to determine a plan to shut off gas to the area, if required.

    AUI has suspended billing activities as of May 30, 2019. However, normally scheduled cycle billing for these areas occurred on Tuesday, May 28, prior to the evacuation notice. For Retailers with enrolled sites in our service territory, Tariff Bill Files were generated and delivered. For our Default Supply customers, bills were generated and delivered to Canada Post, and we are in the process of determining the delivery status. However, it is unlikely the delivery was completed prior to the evacuation notice. AUI will ensure no late penalties are applied for these customers and defer any pre-authorized payments.

    Our teams have been working diligently on both the High Level and Wabasca wildfire situations.