Alberta Wildfires

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Consultation has concluded


The town of High Level and surrounding areas was evacuated due to wildfire on May 20 and was lifted June 3.

The AUC brought together utility distributors and retailers in order to discuss processes that can be implemented to ease the concerns of residential utility customers affected by this mandatory evacuation. The notes from the meeting held on Thursday, May 23, at 1 p.m. are available below under Discussion.

Billing was suspended for residential customers in the mandatory evacuation zone starting on Monday, May 20, 2019. The effective period will be from the date that the mandatory evacuation order was initiated (May 20) until the date the evacuation order was lifted (June 3).




The town of High Level and surrounding areas was evacuated due to wildfire on May 20 and was lifted June 3.

The AUC brought together utility distributors and retailers in order to discuss processes that can be implemented to ease the concerns of residential utility customers affected by this mandatory evacuation. The notes from the meeting held on Thursday, May 23, at 1 p.m. are available below under Discussion.

Billing was suspended for residential customers in the mandatory evacuation zone starting on Monday, May 20, 2019. The effective period will be from the date that the mandatory evacuation order was initiated (May 20) until the date the evacuation order was lifted (June 3).



CLOSED: This discussion has concluded.

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