Rule 002: Service and Reliability


AUC Rule 002 sets out the reporting requirements for owners of electric distribution systems and for gas distributors and was put in place to set minimum performance standards of service quality and reliability for owners of electric distribution systems and gas distributors to facilitate the monitoring of performance in relation to those standards.

The AUC reviews Rule 002 and initiates consultation with stakeholders to ensure consistency in reporting metrics, to standardize the reporting format and to streamline the reporting process.

Consultation on this rule primarily involves engagement from representatives of companies who are responsible for reporting the metrics required in the rule. Consumer groups are also invited to participate.

The most recent version of Rule 002 was approved on December 15, 2015, released with Bulletin 2015-22 and AUC responses to stakeholder comments.



AUC Rule 002 sets out the reporting requirements for owners of electric distribution systems and for gas distributors and was put in place to set minimum performance standards of service quality and reliability for owners of electric distribution systems and gas distributors to facilitate the monitoring of performance in relation to those standards.

The AUC reviews Rule 002 and initiates consultation with stakeholders to ensure consistency in reporting metrics, to standardize the reporting format and to streamline the reporting process.

Consultation on this rule primarily involves engagement from representatives of companies who are responsible for reporting the metrics required in the rule. Consumer groups are also invited to participate.

The most recent version of Rule 002 was approved on December 15, 2015, released with Bulletin 2015-22 and AUC responses to stakeholder comments.


  • CLOSED: This survey has concluded.

    AUC staff is currently in the process of reviewing Rule 002 and would like to seek stakeholder input on the proposed changes to the rule through survey questions. The proposed changes are:

    1. Removal of Section 4.1.6 Tariff bill file rejection response timing.
    2. Removal of Section 4.1.7 Tariff bill file dispute resolution timing.
    3. Removal of Section 4.6.3 Complaint response.
    4. Removal of Section 5.1.6 Tariff bill file rejection response timing.
    5. Removal of Section 5.1.7 Tariff bill file dispute resolution timing.
    6. Removal of Section 5.4.3 Complaint response.
    7. Addition of Section 6 Performance categories for electric and gas distributors. For the purposes of this section, we are using the following definition:

      “distributor” has the meaning ascribed to the term in the Electric Utilities Act or in the Gas Utilities Act, as applicable, including rural electrification associations and municipally-owned electric utilities.

    8. and 9. Questions on proposed templates.

    Please provide your input by Friday, September 6, 2019.


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