Rule 002: Service Quality and Reliability

Consultation has concluded

The Commission approved changes to Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors on December 16, 2020. The documents related to the release of the current Rule 002 can be found under Consultation documents on the right-hand side of the page.

Please note, discussions under this project are now closed. Detailed information on revised Rule 002 including stakeholder comments matrix has been posted on the AUC website under Consultation for Rule 002 - Service and Reliability.

Templates will be published in January 2021.

The Commission approved changes to Rule 002: Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors on December 16, 2020. The documents related to the release of the current Rule 002 can be found under Consultation documents on the right-hand side of the page.

Please note, discussions under this project are now closed. Detailed information on revised Rule 002 including stakeholder comments matrix has been posted on the AUC website under Consultation for Rule 002 - Service and Reliability.

Templates will be published in January 2021.

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    AUC staff proposes the following amendments to Section 2: 

    • Replacement of quarterly reporting with semi-annual reporting
    • Consolidation of the current three subsections 2.1, 2.2 and 2.4 into proposed subsection 2.1: Rule 002 six-month and annual reports. 
    • Addition of subsections 2.3 and 2.4

    AUC staff invites you to provide your comments, if any, on the following proposed amendments to Section 2.

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    AUC staff proposes reduction of reporting requirements under subsections 4.1.1 as shown below.

     

    Subsection 5.1.1 

    For gas distributors, quarterly reporting requirements under subsection 5.1.1 of the template (shown below) will be reduced to align with the annual reporting requirements tab of the template i.e., reporting on the individual categories will not be required in the six-month report. 

    *Please note, there will be additional consultation to revise language of Rule 002: subsection 5.1.1 to align with the proposed changes in subsection 4.1.1. At this time, the proposed changes for gas distributors will be reflected in the template and not in the rule. 

    AUC staff invites you to provide comments, if any, on the amendments to subsections 4.1.1 and 5.1.1.

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    AUC staff proposes the elimination of Identified meter errors (subsections 4.1.3 and 5.1.3) and Post-final adjustment mechanism (PFAM) adjustments processed (subsection 4.5).

    Please provide your comments, if any.


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    Within the proposed amendments to subsections 4.6 and 5.4, an owner must measure the level of customer satisfaction. However, the content included under these subsections are suggestions of what you are encouraged to include at a high level in your Rule 002 annual report. 

    The reporting requirements for customer-initiated contact with the owner, and overall customer satisfaction measures, have been consolidated under subsections 4.6 (proposed 4.5) and 5.4. as shown in the example below.

    As a result of these proposed changes, Appendix A: Customer-initiated contact satisfaction survey, and Appendix B: Overall satisfaction survey, are proposed to be eliminated from Rule 002.

    AUC staff invites you to provide comments, if any, on the amendments made to subsections 4.6 and 5.4.

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    AUC staff invites you to provide additional comments, if any, on the proposed amendments to Rule 002.

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