Rule 003: Service Standards for Energy Service Providers

Consultation has concluded

The Commission approved changes to Rule 003: Service Quality Reporting for Energy Service Providers on December 16, 2020. The documents related to the release of the current Rule 003 can be found under Consultation documents on the right-hand side of the page.

Please note, discussions under this project are now closed. Detailed information on revised Rule 003 including stakeholder comments matrix has been posted on the AUC website under Consultation for Rule 003 - Service Quality Reporting for Energy Service Providers.

The Commission approved changes to Rule 003: Service Quality Reporting for Energy Service Providers on December 16, 2020. The documents related to the release of the current Rule 003 can be found under Consultation documents on the right-hand side of the page.

Please note, discussions under this project are now closed. Detailed information on revised Rule 003 including stakeholder comments matrix has been posted on the AUC website under Consultation for Rule 003 - Service Quality Reporting for Energy Service Providers.

  • CLOSED: This survey has concluded.

    AUC staff is currently in the process of reviewing Rule 003 and would like to seek stakeholder input on the proposed two changes to the rule through survey questions. The two proposed changes are:

    1.  Removal of Section 3.3.3 Complaint response.

    2. Addition of Subsection 3.4.1(6) under Section 3.4.1 Billing Requirements.

     Please provide your input by Monday, August 26, 2019.

    Consultation has concluded