Rule 032: Specified Penalties for Contravention of AUC Rules

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The Alberta Utilities Commission is seeking input on specified financial penalties for utility customer care and billing issues determined through Rule 032: Specified Penalties for Contravention of AUC Rules. Please register and add your comments to the survey questions.



The Alberta Utilities Commission is seeking input on specified financial penalties for utility customer care and billing issues determined through Rule 032: Specified Penalties for Contravention of AUC Rules. Please register and add your comments to the survey questions.



  • This survey is now closed. Thank you for your comments.

    AUC staff is seeking stakeholder feedback on the Penalty Table in Rule 032.

    For purposes of these questions, we are using the following definitions, as applicable:

    a.  “distributor” has the meaning ascribed to the term in the Electric Utilities Act or in the Gas Utilities Act, as applicable, including rural electrification associations and municipally-owned electric utilities;

    b. “incorrect tariff charge” means a tariff charge transmitted under Rule 004 that contains an error or omission.

    Please provide your input by Friday, August 30, 2019.

    Take Survey
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