Utility billing deferral initiative

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In response to the COVID-19 pandemic, the Alberta government is working with utility companies and service providers to allow certain qualifying and at-risk customers, who are unable to pay their bill when due, to defer their utility bills for up to 90 days. During this time, no eligible Albertans will be cut off from these services. This program came into effect on March 18, 2020, and will run through June 19, 2020.

As Alberta’s independent utilities regulator, the AUC is supporting the Department of Energy’s implementation of its initiative, primarily by assisting with the government’s ongoing information gathering. Comments, questions, and general information from affected parties are being collected through the Engage platform for use by both the government and the AUC. Those related to policy matters will be forwarded to the government, with responses posted as the government provides the requested information. While the government’s response is pending, the AUC will respond to comments pertaining to matters within its jurisdiction.

The AUC hosted a stakeholder teleconference on March 19, 2020, followed by a webinar on March 20, 2020. At the webinar, the government’s intention regarding the deferral program was clarified to industry stakeholders. The government recognized that one solution could not apply to all, so the AUC has established different working groups in an attempt to arrive at specific solutions for the successful implementation the program.

The AUC has created the ‘Utility billing deferral initiative’ project and started three discussions under the project labelled “Small retailer/REA/Gas Coop” (first meeting held Tuesday, March 24), “Large Retailer” (first meeting held Wednesday, March 25) and “Distribution Utility” (first meeting held Thursday, March 26). We invite comments and suggestions in an effort to reach a common solution for the implementation of 90-day deferral program. Please choose the discussion that best reflects your interests and submit your comments under that discussion. More information will be shared as it becomes available.

Please note, discussions #1, #2 and #3 are now closed. Detailed information on Utility Billing Deferral Program has been posted on the AUC website under COVID-19 impacts page.



In response to the COVID-19 pandemic, the Alberta government is working with utility companies and service providers to allow certain qualifying and at-risk customers, who are unable to pay their bill when due, to defer their utility bills for up to 90 days. During this time, no eligible Albertans will be cut off from these services. This program came into effect on March 18, 2020, and will run through June 19, 2020.

As Alberta’s independent utilities regulator, the AUC is supporting the Department of Energy’s implementation of its initiative, primarily by assisting with the government’s ongoing information gathering. Comments, questions, and general information from affected parties are being collected through the Engage platform for use by both the government and the AUC. Those related to policy matters will be forwarded to the government, with responses posted as the government provides the requested information. While the government’s response is pending, the AUC will respond to comments pertaining to matters within its jurisdiction.

The AUC hosted a stakeholder teleconference on March 19, 2020, followed by a webinar on March 20, 2020. At the webinar, the government’s intention regarding the deferral program was clarified to industry stakeholders. The government recognized that one solution could not apply to all, so the AUC has established different working groups in an attempt to arrive at specific solutions for the successful implementation the program.

The AUC has created the ‘Utility billing deferral initiative’ project and started three discussions under the project labelled “Small retailer/REA/Gas Coop” (first meeting held Tuesday, March 24), “Large Retailer” (first meeting held Wednesday, March 25) and “Distribution Utility” (first meeting held Thursday, March 26). We invite comments and suggestions in an effort to reach a common solution for the implementation of 90-day deferral program. Please choose the discussion that best reflects your interests and submit your comments under that discussion. More information will be shared as it becomes available.

Please note, discussions #1, #2 and #3 are now closed. Detailed information on Utility Billing Deferral Program has been posted on the AUC website under COVID-19 impacts page.


CLOSED: This discussion has concluded.
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