Tracking and reporting the impact of the COVID-19 pandemic on utility operations, costs and revenues

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The Alberta Utilities Commission would like to hear from stakeholders regarding tracking and reporting requirements in relation to the impact of the COVID-19 pandemic on utility operations, costs and revenues.

In a letter to the Alberta Utilities Commission, the Consumers’ Coalition of Alberta (CCA) requested that the Commission direct regulated utilities to record and eventually report on current and ongoing decisions, positions and actions relating to the following:

  1. Any unique or material changes to staffing plans as they arise and this would include a description of the measures being taken with respect to necessary staffing.
  2. What unit or other costs, if any, are expected to or will uniquely or materially change, both increases and decreases, as a result of continuing operations (i.e. protective measures) and what costs related to operations or capital can or are being suspended, deferred or cancelled.
  3. Plans for acceleration, continuation, deferral or cancellation of capital construction.
  4. Reports on impacts to overall returns. This would include any gains or losses which may occur as a result of pandemic related activities or costs being different (both decreases and increases) from forecasts. The CCA recognizes that there may also be revenue decreases from the forecast as well.
  5. Reporting on efforts undertaken to engage with the other utilities and the entities such as customers, the government or the AESO, where necessary, to obtain input on the suspension, deferral or cancellation of projects particularly in the context of the current and forecast impacts on the Alberta economy.
  6. A list of mandatory and more discretionary or optional projects and work activities.

The Commission would like to give utilities and other stakeholders, such as customer groups, the opportunity to address this request from the CCA. Comments, questions, and general information are being collected through the Engage platform for use by the AUC in determining whether any tracking or reporting requirements are necessary at this time and, if so, how this information will assist the Commission in fulfilling its mandate.

Please submit all comments, questions and general information as a PDF document to kristjana.kellgren@auc.ab.ca by Wednesday, May 20, 2020. Submissions can also be uploaded below under the "Submit a document" section. Submissions will then be publicly available under "Consultation submissions" on the right-hand side of this page. Documents uploaded here will not be immediately visible and may take several days to appear on the Engage platform.




The Alberta Utilities Commission would like to hear from stakeholders regarding tracking and reporting requirements in relation to the impact of the COVID-19 pandemic on utility operations, costs and revenues.

In a letter to the Alberta Utilities Commission, the Consumers’ Coalition of Alberta (CCA) requested that the Commission direct regulated utilities to record and eventually report on current and ongoing decisions, positions and actions relating to the following:

  1. Any unique or material changes to staffing plans as they arise and this would include a description of the measures being taken with respect to necessary staffing.
  2. What unit or other costs, if any, are expected to or will uniquely or materially change, both increases and decreases, as a result of continuing operations (i.e. protective measures) and what costs related to operations or capital can or are being suspended, deferred or cancelled.
  3. Plans for acceleration, continuation, deferral or cancellation of capital construction.
  4. Reports on impacts to overall returns. This would include any gains or losses which may occur as a result of pandemic related activities or costs being different (both decreases and increases) from forecasts. The CCA recognizes that there may also be revenue decreases from the forecast as well.
  5. Reporting on efforts undertaken to engage with the other utilities and the entities such as customers, the government or the AESO, where necessary, to obtain input on the suspension, deferral or cancellation of projects particularly in the context of the current and forecast impacts on the Alberta economy.
  6. A list of mandatory and more discretionary or optional projects and work activities.

The Commission would like to give utilities and other stakeholders, such as customer groups, the opportunity to address this request from the CCA. Comments, questions, and general information are being collected through the Engage platform for use by the AUC in determining whether any tracking or reporting requirements are necessary at this time and, if so, how this information will assist the Commission in fulfilling its mandate.

Please submit all comments, questions and general information as a PDF document to kristjana.kellgren@auc.ab.ca by Wednesday, May 20, 2020. Submissions can also be uploaded below under the "Submit a document" section. Submissions will then be publicly available under "Consultation submissions" on the right-hand side of this page. Documents uploaded here will not be immediately visible and may take several days to appear on the Engage platform.



  • Interested parties are asked to upload their comments in a document using the "Submit a document" tool. These submissions will be publicly available on this page under Consultation submissions.

    Documents uploaded here will not be immediately visible on the Engage platform.

    Consultation has concluded
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