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The Alberta Utilities Commission ran a consultation to incorporate requirements for emergency billing relief into a new rule to provide predictability and transparency for stakeholders. Feedback was received in March 2024 and the AUC thanks participants for their contributions to the consultation. In August 2024, the AUC received direction from Minister Neudorf to implement a billing relief program for the 2024 wildfire season. The AUC incorporated elements from feedback received into a billing relief program for 2024 and on September 19, 2024 issued a billing relief program manual and FAQs.

 

Questions regarding this program can be sent to Laura Johnson 

  • Closed

    Stakeholders may file submissions on the 2023 EBRP and potential new rule until March 19, 2024. 

  • AUC staff shared feedback from consultation with government in April 2024.

  • The AUC received direction from government to run a billing relief program for the 2024 season in August 2024.

  • AUC staff met with representatives from DFOs on proposed updates to the billing relief program in August 2024.

  • Revised manual and FAQs were released on September 19, 2024.